Consumer shop delivery terms
MVP terms for ordering, payments, deliveries, returns and complaints in the online store.
Scope
These terms apply to consumer orders in the localoco.fi online store. Retailers are covered by separate B2B terms and customer-specific agreements.
Products and prices
Products, availability, prices, VAT and deposits are shown before checkout. We reserve the right to correct obvious errors before confirming an order.
Payment
Consumer orders are paid in the online checkout. The payment provider processes payment details under its own terms.
Delivery
We deliver orders in Finland according to availability and the logistics partner's delivery area. Estimated delivery time is shown or confirmed during the order process.
Drink deliveries account for packaging, deposits and possible temperature or storage limitations.
Cancellations, returns and complaints
Consumers have statutory rights. The return right for foods and drinks may be affected by product type, opening, hygiene and shelf life.
Defects, damage or delivery issues should be reported promptly to info@localoco.fi.